Frequently asked questions about your privacy
We collect your name, email, phone number, date of birth, home address, payment method (DANA, OVO, GoPay or QRIS), and device/IP information for account creation, identity verification and fraud prevention. No data beyond what's needed to keep your account live and secure.
After account closure, we retain your data for 7 years where local law permits, to resolve disputes, comply with tax rules, and investigate fraud. You can request deletion of non-essential data sooner by emailing our privacy team with your account number.
Yes. Log in to your account, go to Settings > Privacy & Security, and click Download My Data. You'll receive a complete record of your profile, transaction history, and deposits via email within 2 business days.
No. We never sell your information to advertisers or marketers. We share payment details only with DANA, OVO, GoPay and QRIS processors to complete your transactions, and with legal authorities when required by local law.
Use the password reset link on the login page—we'll send a verification code to your registered email. If you suspect unauthorized access, contact live chat immediately. We'll freeze your account, verify your identity, and help you regain control within minutes.
We encrypt all payment data in transit using industry-standard TLS protocols. Payment details are tokenized and stored separately from your account. We never retain full card or wallet numbers—only the reference needed to process future withdrawals.
For non-essential data, yes—email our privacy team with your request. However, transaction records and identity verification data must be retained where local law permits. We'll delete what we can and explain what must stay for compliance.
