Reference

Terms and Conditions that Put You in Control

When you open an account with us, you're entering a clear agreement about how deposits work, what we do with your data, and how withdrawals happen.

Deposits via DANA, OVO, GoPay, QRISClear withdrawal verification process24/7 support contact options
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lines slot Terms and Conditions that Put You in Control
REACH US ABOUT YOUR TERMS

How to Ask About Your Rights Under These Terms

You have questions about what the terms mean for your account — whether it's deposit hold-up, account closure, or data access.

Live Chat Support Open the chat widget in the lobby. Our team responds within 2 minutes during…
Email to Our Legal Team Send questions about your rights, data requests, or account closure to [email protected].
Phone Support Call our Jakarta office at +62 21 5555 0147 between 08:00 and 20:00 WIB…
HOW WE HONOR YOUR TERMS

The Ways We Keep Our Promise to You

Our terms aren't just words on a page — they're how we operate every day.

Data Encryption & Security

All your payment details, account activity, and personal info are encrypted end-to-end.

Your Data, On Demand

Request a copy of every piece of data we hold about you — deposit history, game activity, personal details —…

Account Closure, Anytime

Close your account instantly via the Settings menu. We'll verify any pending withdrawals and return your balance within one business…

7-Year Record Retention

We keep your complete account history for seven years to meet local law requirements. After that, we delete it.

No Third-Party Sales

We never sell, rent or share your personal data with marketers or data brokers.

30-Day Notice for Term Changes

If we need to update our terms, we email you 30 days beforehand.

What You Asked About Your Account Agreement

Real questions from players in Surabaya and across Indonesia about how our terms affect your day-to-day play. These answers cover your rights, what happens if things go wrong, and how to verify our terms are being followed.

No. Our terms permit only one account per person. If we detect multi-accounting, we close all linked accounts and hold any balance for 30 days. After that, it's forfeited. This protects you from fraud and keeps the lobby fair for everyone.

Your account stays open and your balance remains. We don't deactivate inactive accounts or charge dormancy fees. However, if you haven't used your account for two years, we may encrypt your data and move it to archival storage — but it remains yours. Contact support to reactivate it.

Only you and our internal compliance team can see your transaction history. Your payment processor — DANA, OVO, GoPay or QRIS — also sees the transaction, but lines slot doesn't share your history with anyone else. You can download your full history from account settings anytime.

Contact our support team within 30 days of the transaction. We'll investigate with your payment provider and revert the charge if it was unauthorised. For DANA, OVO, GoPay and QRIS disputes, the processor also investigates on your behalf. We typically resolve these within 5 business days.

We can update our terms only for legal or technical reasons — never arbitrarily. We give you 30 days' written notice by email before any change goes live. You can close your account penalty-free during that period if you disagree. Minor clarifications don't require notice.

We store your data to perform our contract with you — processing deposits, withdrawals, and account activity. We also keep records to comply with local law. You can request deletion of non-essential data anytime; we'll honour requests within 30 days except where law requires us to retain records.

Request an audit report from [email protected]. We conduct independent annual audits of our data handling, encryption, and withdrawal processes and share results with customers on request. You can also contact your local gambling regulator if you believe we've breached the terms.

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